FREQUENTLY ASKED QUESTIONS
2. Where is Bin Nurdin located? 3. How to contact Bin Nurdin admin? 4. This is my first time surfing Bin Nurdin's website. How do I start? 6. What kind of payment does Bin Nurdin offer? 7. How to remove items in my Shopping Cart? 8. How to change item quantity in my Shopping Cart? 9. Can I pay using a credit card? 10. I don't have a credit card, can I pay by cash? 11. Can I request Cash-On-Delivery (COD)? 12. I've purchased an item from Bin Nurdin but I want to return it back. Can I do that? 13. I bought the wrong size of apparel, can I change the size? 14. What is the shipping cost? Why am I being charged for it? 15. What is the courier service that Bin Nurdin uses for delivery? 16. I think the delivery charge is way too expensive. Can I request ordinary mail? 17. How much are the delivery charges? 18. I'm an international customer, can I do online shopping at Bin Nurdin? 19. Does Bin Nurdin provide delivery for international? 20. How many days it will take for delivery?
1. What is Bin Nurdin?Bin Nurdin serves as a comprehensive one-stop center, offering a wide range of products to fulfill all your Haji and Umrah needs. From essential items such as Ihram clothes and telekung, to Islamic books, references, and Al-Quran, we have you covered. Additionally, we provide ready-to-eat food options for your convenience. Moreover, our collection includes a variety of Muslim clothing such as ladies' abayas, telekung, men's kandoora and jubah, hijabs, and more, ensuring a diverse selection to meet your requirements.
2. Where is Bin Nurdin located?Bin Nurdin is located at 17-G, Jalan Tukul N15/N, Seksyen 15, 40200, Shah Alam, Selangor, Malaysia.
3. How to contact Bin Nurdin admin?You may contact Bin Nurdin admin at this number:03-5523 3676 (office) Or by email: admin@binnurdin.com
4. This is my first time surfing Bin Nurdin's website. How do I start?1. Select your desired products. 2. Proceed to the check-out page. 3. Provide your details by filling in the necessary information. 4. Complete your purchase by making the payment. 5. Await the delivery of your chosen items.
5. How do I make a purchase?For step by step guide, please click here
6. What kind of payment does Bin Nurdin offer?These are the payments that we offer:
7. How to remove items in my Shopping Cart?First, you have to go to the Your Cart. You can find the option in the upper right corner. To remove an item, just click the Dustbin icon.
8. How to change item quantity in my Shopping Cart?First, you have to go to the Your Cart. You can find the option in the upper right corner. To change the item quantity, change the number in the quantity box by clicking the '-' or '+' button.
9. Can I pay using a credit card?Yes, you can. Just choose Credit Card for your payment method. The browser will automatically bring you to the credit card payment page.
10. I don't have a credit card, can I pay by cash?Certainly! To proceed with bank transfer payment, simply select "Bank Transfer Payment" as your preferred payment method. You will then need to transfer the corresponding amount to our bank using the following details:
11. Can I request Cash-On-Delivery (COD)?We regret to inform you that Cash On Delivery is not available. However, you have the option to personally collect the item you intend to purchase from our physical store.
12. I've purchased an item from Bin Nurdin but I want to return it. Can I do that?It's ok to change your mind. We offer a 7-day full money-back guarantee, ensuring a refund equivalent to the total purchase amount.Customers have the option to return the purchased product within 7 days from the date of delivery. Unfortunately, we cannot accept returns or exchanges after these 7 days. All returned products will undergo inspection upon arrival. Refunds will be processed for products that meet the eligibility criteria outlined in these terms and conditions. Please note that The Money Back Guarantee does not apply to:
Once the returned product is received and inspected, a full refund will be processed promptly within 30 business days. The refund will be issued to the original payment method used for the purchase. The refund amount will be the total purchase price of the product, not including any taxes and shipping fees paid during the initial purchase. For any inquiries or assistance related to the Money Back Guarantee, please contact our customer service team at info@binnurdin.com or +6018-345 3676.
13. I bought the wrong size of apparel, can I change the size?
Customers have the option to exchange the purchased product within 7 days from the date of delivery. Unfortunately, we cannot accept exchanges after these 7 days. All returned products will undergo inspection upon arrival. Exchange will be processed for products that meet the eligibility criteria outlined in these terms and conditions. Please note that exchange does not apply to:
Any additional shipping fees will be borne by the customer. For any inquiries or assistance related to the Exchange, please contact our customer service team at info@binnurdin.com or +6018-345 3676.
14. What is the shipping cost? Why am I being charged for it?Shipping cost is a delivery charge for your parcel. It is based on the weight and location of delivery.
15. What is the courier service that Bin Nurdin uses for delivery?All deliveries will be made by Ninjavan.
16. I think the delivery charge is way too expensive. Can I request ordinary mail?Regrettably, we do not offer delivery through ordinary mail due to security concerns. While we understand that it may be more cost-effective, ordinary mail tends to have longer delivery times and lacks a tracking number for the parcels we send.
17. How much are the delivery charges?Delivery charges will be auto-calculated during checkout. You may see the total charges for the delivery.
18. I'm an international customer, can I do online shopping at Bin Nurdin?For the time being, we only accept orders within Malaysia and Singapore. We are sorry for any inconvenience caused.
19. Does Bin Nurdin provide delivery for international?Currently, we only provide delivery within Malaysia and Singapore.
20. How many days it will take for delivery?The delivery timeframe for West Malaysia is typically 3 to 7 working days, while for East Malaysia, it is generally 7 to 14 working days. However, please note that the delivery duration may be extended during public holidays or in the event of any unforeseen difficulties. |
